Wenrix Launches DeepFlow: The First AI Servicing Infrastructure Closing Travel’s “Execution Gap for the AI Era”

Wenrix today announced the launch of DeepFlow, the Travel Industry’s first Agentic AI Execution Layer — a foundational infrastructure that closes travel’s long-standing “Execution Gap” – the space between what travelers request and what Agencies and Suppliers can actually do. 

For years, travel has automated the easy 40% of servicing. The remaining 60% — the complex, rule-heavy work — still consumes 82% of agent time.

DeepFlow changes that, delivering 93%+ automated execution across refunds, changes, involuntary scenarios, disruptions, ancillary upsell, waivers, no-shows, and every edge case in between.

As airlines. intermediaries, and travel agencies race to deploy chatbots and Agentic AI, Wenrix has solved the missing foundation underneath: the servicing infrastructure that actually enables Chatbots and Agentic AI to execute at scale.

What’s new

• Execution, not just conversation: Deepflow enables agency – whether they use AI or not to automate execution on all servicing tasks. Every request is processed instantly and accurately, with no human intervention required.
• 93%+ automation across all servicing tasks”: DeepFlow automates the full post-booking lifecycle, including: refunds, exchanges, cancellations, involuntary changes, no shows, booking inquiries, ancillary upsell, disruptions, waivers, and more.
• Omni-channel by design: Works across GDS, NDC, LCC, BSPLink, ARC IAR, Direct Connects — fully integrated and synced with agency mid- and back-office systems.

How it works: 

1. Understanding the Request Context

DeepFlow interprets the traveler or agent request, booking data, airline context, and the agency’s workflow logic.
This determines the correct action and the valid servicing path.

2. Modeling Airline Policy Accurately

DeepFlow is trained on:

• eight years of proprietary booking and servicing data
• verified agent actions from 60+ global OTAs and TMCs

It models penalties, fees, taxes, waiver logic, no-show rules, ancillaries, and live airline policy updates with exceptional precision.

3. Executing Across Channels

DeepFlow performs the required action — even in complex NDC scenarios where the airline API doesn’t fully support servicing — and synchronizes everything across the agency’s Mid and Back Office systems.

Easy, Modular integration

DeepFlow is available in two ways:

DeepFlow API

For teams beginning their automation journey, enabling high-impact workflows instantly.

DeepFlow MCP Server (Conversational Servicing Layer)

For teams building advanced chatbots or Agentic AI, connecting natural-language requests to real servicing execution.

Both use the same modules and the same execution engine.

Backed by nearly a decade of content integrations and live operations with leading OTAs and TMCs, Wenrix reports deployment in under one month from scoping to go-live.

With DeepFlow, Wenrix provides the long-missing AI Infrastructure for Travel Servicing that finally makes full automation a reality —  The result: agencies can deliver seamless retailing at scale in the AI era — and travelers get instant, accurate service every time.