While others promise automation, DeepFlow actually delivers it — taking on the complex post-booking scenarios the industry has never solved across cancellations, exchanges, changes, upsells, reservation inquiries, and more.
By decoding the industry’s most tangled fare rules, taxes, regulations, and airline logic across EDIFACT, NDC, and LCC, DeepFlow reaches 93%+ automation — more than double the industry benchmark.
The result: lower costs, instant self-service, and your business ready for the AI era.
Deep expertise in flight servicing
By going deep instead of wide, we’ve developed unmatched expertise in the workflows, rules, penalties, and edge cases across flight servicing.
Trained on an unmatched dataset
DeepFlow learns from $50B in real servicing data and verified agent actions from 60+ of the world's largest OTAs and TMCs.
Advanced AI built for airline complexity
Using LLMs and Pattern Segmentation, DeepFlow interprets rules, penalties, waivers, and exceptions with precision — across every airline and content channel.
Eight years of edge-case engineering
We’ve spent nearly a decade solving edge case after edge case, building the most robust, proven servicing infrastructure in the industry.
Most solutions automate only the simple tasks. DeepFlow tackles the real mess — fare rules, tax logic, regional regulations, and the edge-case exceptions across EDIFACT, NDC, and LCC content. It’s built for the edge cases others avoid, because that’s where true automation begins.
DeepFlow isn’t a chatbot — it’s the AI infrastructure that makes those experiences actually work. It integrates deep into your operations, mirrors how your teams work, and syncs with your mid- and back-office. With built-in understanding of airline logic across GDS, NDC, and LCC, it executes cleanly through existing workflows. And if you do need a Conversational Layer on top, we’ve got that too.
Servicing is difficult because every refund, change, or disruption requires interpreting multiple rules, penalties, and booking conditions.
DeepFlow automates all of this through three core layers:
Context — understands the traveler request and booking context.
Airline Policy Modelling — identifies the correct penalties, fees, and workflows with precision.
Execution — completes the action instantly across all channels and synchronizes the outcome back to your systems in real time.
DeepFlow bridges the messy present and the AI-driven future. Plug in modular APIs now to automate the hardest servicing tasks. Scale up to the MCP Server when you’re ready for full agentic workflows. Either way, you’re not adapting to the future — you’re outpacing it.
Adopt automation one workflow at a time — with modular APIs that replace repetitive manual tasks with precise, AI-driven execution.
No need to rebuild your stack. Just plug in the modules you need, when you need them.
Ideal for agencies that want to:
Available Modules:
Cancellations • Exchanges & Reissues • No-Shows • Disruptions • Ancillary Upsell • Booking Inquiries • Special Requests • …and more
Our MCP Server connects natural language to real actions, powering chatbots and Agentic AI so they can actually execute.
Ideal for agencies that want to:
Available Modules:
Cancellations • Exchanges & Reissues • No-Shows • Disruptions • Ancillary Upsell • Booking Inquiries • Special Requests • …and more
Get ahead on Price, Flexibility, and Servicing
