While the industry invested in the front of the funnel, the back of the funnel stayed broken. DeepFlow fixes that.
For years, the industry automated the easy 40% of servicing scenarios and routed the rest to human agents. That complex 60% — the rule-heavy, edge-case-ridden scenarios that define whether a traveler comes back — is the Execution Gap. DeepFlow closes it.
Achieving +93% automation in production across cancellations and exchanges, including the edge-cases every other system can’t touch.
Disruption handling at scale for one of the world’s largest OTAs automating involuntary and voluntary cancellations, and changes during a major disruption event, without agent intervention.
40,000 disrupted passengers managed autonomously over 45 days
+93% of servicing tasks now being handled automatically.
Average resolution time from days to <5 seconds.
Complex Refund automation for one of the world’s largest TMCs. Handling rule-heavy fare changes and refunds across multiple content sources (EDIFACT and NDC) with manual-agent handling.
85%+ of servicing tasks now being handled automatically
50% reduction in cost-to-serve
Average resolution time from days to <5 seconds.
Most AI in travel fails at the same point — not in the conversation, but in the execution. The moment an agentic AI attempts to act on a complex servicing request, it hits fragmented airline rules, inconsistent NDC implementations, agency-specific workflows, and penalty logic that varies by carrier, fare class, and region.
DeepFlow was built to be that infrastructure. Over eight years of complex edge-case engineering, across $50bn in real world servicing data and verified agent actions from 60+ of the world’s largest OTAs and TMCs, we’ve engineered the Agentic AI infrastructure that travel needs to make AI work.
Connect via the Wenrix Servicing APIs and automate complex servicing today — no AI required. DeepFlow handles the execution; your existing systems stay in control.
Already building with AI? DeepFlow gives your models the execution layer they need to act — not just understand. Connect via MCP and your AI can resolve, not just respond.
Use DeepFlow alongside our Conversational AI layer for a fully integrated solution — from traveler intent to resolved outcome, with no gaps in the middle.