While the industry invested in the front of the funnel, the back of the funnel stayed broken. DeepFlow fixes that.
For years, the industry automated the easy 40% of servicing scenarios and routed the rest to human agents. Not because no one wanted to do better, but because closing that gap meant absorbing the cost of it. Better servicing has always meant more agents, more manual intervention, and therefore more margin pressure. That trade-off was accepted as the price of doing business. It no longer has to be.
That complex 60% — the rule-heavy, edge-case-ridden scenarios that define whether a traveler comes back — is the Execution Gap. DeepFlow closes it.
Achieving +93% automation in production across cancellations and exchanges, including the edge-cases every other system can’t touch.
Disruption handling at scale for one of the world’s largest OTAs automating involuntary and voluntary cancellations, and changes during a major disruption event, without agent intervention.
40,000 disrupted passengers managed autonomously over 45 days
+93% of servicing tasks now being handled automatically.
Average resolution time from days to <5 seconds.
Complex Refund automation for one of the world’s largest TMCs. Handling rule-heavy fare changes and refunds across multiple content sources (EDIFACT and NDC) with manual-agent handling.
85%+ of servicing tasks now being handled automatically
50% reduction in cost-to-serve
Average resolution time from days to <5 seconds.
Most AI in travel fails at the same point — not in the conversation, but in the execution. The moment an agentic AI attempts to act on a complex servicing request, it hits fragmented airline rules, inconsistent NDC implementations, agency-specific workflows, and penalty logic that varies by carrier, fare class, and region.
DeepFlow was built to be that infrastructure. Over eight years of complex edge-case engineering, across $50bn in real world servicing data and verified agent actions from 60+ of the world’s largest OTAs and TMCs, we’ve engineered the Agentic AI infrastructure that travel needs to make AI work.
Connect via the Wenrix Servicing APIs and automate complex servicing today — no AI required. DeepFlow handles the execution; your existing systems stay in control.
Already building with AI? DeepFlow gives your models the execution layer they need to act — not just understand. Connect via MCP and your AI can resolve, not just respond.
Use DeepFlow alongside our Conversational AI layer for a fully integrated solution — from traveler intent to resolved outcome, with no gaps in the middle.